ATELIER AND THEIR ARTISANS
The search for excellence should have no boundaries which is why we are constantly improving. This is our goal each day since reaching a level of excellence in the service means that the customer has a higher impression than his previous expectations.
A customer who upon exit “sees no reason to complain” has not experienced it. However, if the first thing he wants to do is tell the next person he sees about the amazing quality of the service, that is a sign of excellence. To achieve this, it is essential to be a tight group, that carry out their jobs with passion and to be open to the customers, making time to speak and have a nice time together, which is absolutely paramount since we believe the most important part is to make each of our customers feel like at a “friend’s place” receiving customized attention and that added value that makes the difference.
A well trained team is the most important part for us, which is why we invest in annual in-house training courses, in-house Masterclasses for the team with top exponents in the business, organized trips to distilleries to deepen the knowledge on the production process, attend international fairs to be up to speed with the latest trends, visits to the best cocktail bars or external training services.
Furthermore, we also organize workshops, Masterclasses for customers and activities “in situ” with craftsmen to have them learn firsthand about the production process of the ingredients and find out more about alcohol and cocktails to better inform the customer in order to have critical capacity regarding drinks.
(Head of sector)
(Head of sector)
(Marketing & Communication)
(Owner of Bohemia Suites & Spa)